Refund & Return Policy

At MK Computer Trading, customer satisfaction is important to us. This policy explains how refunds, returns, and replacements are handled for products purchased from our website or store.

7-Day Refund & Return Period

A refund or return request may be made within 7 calendar days of receiving the product or making an in-store purchase, subject to the conditions below.

Return Eligibility

To be eligible for a return or refund, the product must:

Be unused and in its original condition;
Be returned in the original packaging, where packaging was provided;
Include all accessories, manuals, cables, chargers, and supplied items;
Be accompanied by the original purchase receipt, invoice, or order details; and
Have no signs of misuse, accidental damage, liquid damage, physical damage, or unauthorised repair or modification.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery and provide your order details along with clear photos or videos of the issue, where possible.

After inspection and confirmation of the issue, MK Computer Trading may:

Replace the product with the same or an equivalent product, subject to availability; or
Issue a full refund where a replacement is not available or appropriate.

Non-Returnable Products

The following items are generally not eligible for return or refund unless they are confirmed as damaged, defective, or incorrect on delivery:

Products with broken seals, removed warranty stickers, or missing accessories;
Software, digital products, licence keys, or activated products;
Personal-use items, consumables, and products that cannot be resold for hygiene or safety reasons;
Products damaged due to misuse, power fluctuations, liquid exposure, accidental damage, or unauthorised repair;
Items purchased during a sale or promotion, unless they are damaged, defective, or incorrect; and
Products returned after the applicable 7-day return period.

Laptops and Computers

Laptops and computers are subject to our dedicated Laptop Return & Exchange Policy. A return or exchange may be requested within 7 days only for a verified technical or hardware fault that was not caused by the customer. All laptops and computers are subject to technical inspection before a refund, replacement, or repair decision is made.

Return Shipping Charges

If a product is confirmed as damaged, defective, or incorrect, return shipping charges will be borne by MK Computer Trading where applicable.
For other approved returns, return shipping or transport charges may be the customer’s responsibility.

Refund Processing

Once a returned product is received and inspected, we will notify you of the outcome. Approved refunds may take 5–7 business days to process. Refunds will normally be issued through the original payment method or another mutually agreed method where the original method is unavailable.

Wholesale Orders

For wholesale orders, defective or incorrect items must be reported within 24 hours of delivery. Replacements, credits, or other adjustments will be handled according to the applicable wholesale order terms.

How to Request a Return or Refund

Before returning a product, please contact us with your order number, invoice, product details, and the reason for your request. Once approved, we will provide return instructions and the relevant return address.

Contact Us

MK Computer Trading
Office No. 3, 87W Abbas Center, Blue Area,
Islamabad, Pakistan, 44000
Phone: +92 51 613 3080
Email: contact@mkcomputertrading.com